• Due to the perishable nature of tea, we do not normally accept returns of our products. We guarantee that we always sell 100% authentic and fresh tea packed in vacuum-sealed packs to ensure the aroma, freshness and flavour of the tea is retained for your enjoyment.
• However, if there is a mistake form our end, we accept returns and refund under the following circumstances:
• No Returns or Exchanges will be applicable for Custom Orders. No Exchanges will be applicable on sale/discount items.
• Once your return is received and inspected, we will send an email to notify you that we have received your returned item. If applicable for a refund and approved, then your refund will be processed within 7 business days. If in case you don’t get your refund within the stipulated time, please feel free to reach out to us.
• If You checked out as a guest, please email us with all your purchase details at firstname.lastname@example.org
• Post your returns to: Hurdeodass Co. Pvt. Ltd. Skyview Building, 2nd Mile, Siliguri-734001
All refunds will be processed only after internal quality checks. For any refund request, you must share necessary proofs. Please feel free to reach out to us at email@example.com Our Customer Service team will notify you via email once the refund request has been approved.